What’s New
When the other person on a call can’t hear you clearly, the cause is often your own network or microphone, and you usually can’t tell from your end. The dialer now watches for this during a call and lets you know.
Improvements
- Connection warnings during calls. If your internet connection starts dropping or delaying audio, a notice appears in the dialer telling you the other person may hear choppy audio or nothing at all. It suggests switching to a wired connection or a different network.
- Microphone warnings. If no sound is coming from your microphone, the dialer suggests checking that the right microphone is selected and not muted.
- Visible when the dialer is collapsed. The notice stays on screen beside the collapsed dialer, so you still see it while you work elsewhere in the CRM during a call.
- No false alarms. A warning only appears if the problem lasts a few seconds, and it goes away by itself once the problem clears or the call ends.
This covers calls made from the desktop web app. The mobile app is not included yet.